Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aiklar.com. We will respond to your return request within 48 hours.  If your return request is accepted, please send it back by courier. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aiklar.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please ensure that the product is unused, in its original condition, and includes all original packaging, labels, and accessories. We recommend using a reliable shipping method with tracking for your return shipment to ensure its safe arrival.

 

Shipping Fee

If the return is due to a manufacturing defect, damage during shipping, or our error, we will bear the shipping costs associated with the return. For returns due to a change of mind or other non-defective reasons, the customer will be responsible for the shipping costs associated with the return.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

All returns are inspected upon receipt. The inspection process is expected to take 5 business days. Once we receive your return and complete inspection. The refund will be credited to your payment account within 10-15 business days after the inspection is completed.

 

Regardless of the reason for the return, a full refund will be given once the return application is approved.